Refund Policy

1. Overview

Athletica Technologies aims to ensure every customer is satisfied with their purchase. This Refund Policy outlines our approach to refunds for both digital subscriptions and physical merchandise.

2. Digital Subscriptions & Services

For subscription-based services (e.g. Squad+, Athletica+):

• Refunds may be requested within 7 days of initial purchase if the service has not been substantially used
• Partial refunds may be considered on a case-by-case basis for unused portions of an annual subscription
• No refunds are issued for monthly subscriptions once a billing cycle has commenced
• Free trial periods do not qualify for a refund

3. Physical Merchandise

For items purchased through the Athletica store:

• Returns are accepted within 30 days of delivery for items in original, unworn condition with tags attached
• Items that are damaged, worn, or altered are not eligible for return
• Customers are responsible for return postage unless the item is faulty or incorrectly sent
• Refunds will be processed to the original payment method within 5–10 business days of receiving the return

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 14 days of delivery. We will arrange a replacement or full refund at no cost to you, including return postage.

5. How to Request a Refund

To initiate a refund, please email support@athletica.com.au with your order number, reason for the request, and any relevant photos if applicable. Our team will respond within 2 business days.

6. Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If a product or service fails to meet a consumer guarantee, you are entitled to a remedy under applicable legislation.